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Chat with Walmart
When using support chat, never send sensitive information like credit cards or passwords.
Walmart bot said
Hi sarah, I’m Walmart’s automated support assistant. What can I help you with?
My order
My order
Return or refund
Return or refund
Billing or charges
Billing or charges
Something else
Something else
8:07 PM
You said
Something else
8:07 PM
Walmart bot said
Choose a common issue from below or feel free to explain it in your own words.
8:07 PM
You said
It's something else
8:07 PM
Walmart bot said
I might be able to help you with that. Select an option below or choose something else to talk to an agent.
8:07 PM
You said
It's something else
8:07 PM
Walmart bot said
I can connect you to someone to help. Before I do that, can you describe what you need in your own words?
8:07 PM
You said
AGEBNT
8:07 PM
Walmart bot said
Okay, I can connect you with someone to help. Or if you prefer, choose an option that may resolve your issue quickly.
8:07 PM
You said
Connect me with an agent
8:07 PM
Walmart bot said
Okay, I can connect you with someone. How do you want help, or do you need to go back?
8:08 PM
You said
Start chat (1 min wait)
8:08 PM
Walmart bot said
You’ll be connected to an agent shortly. Please remain on the page while we transfer you.
W
Agent said
Good news! Our agent Abdul has joined the conversation.
8:08 PM
A
Agent said
Hello Sarah, Thank you for contacting Walmart. Abdul here, wishing you a very wonderful day ahead, how are you doing today?
8:08 PM
You said
NOT WONDERFUL DAY AT ALL
8:08 PM
A
Agent said
Thanks a lot for being the best part of Walmart family and I am really sorry for the trouble you have faced.In order to assist you in the better way, may I please know the issue so that I can help you with the best of my abilities?
8:09 PM
You said
BECAUSE I WAS ORDER 200011632438261 THIS BUT IT STIL DIDN;T COME WHY
8:09 PM
A
Agent said
I am so sorry that you had to wait for so long, I can understand how you must be feeling right now, However, Please don’t be worried. I’ve got your back on it and see how we can best resolve it for you.
8:10 PM
A
Agent said
Thanks for being so calm and understanding I really appreciate that and I have checked all the details and found that the seller might have forget to pick this item while shipping because of high influx of order and your order got stuck in transit from that time if you allow me I can quickly go ahead and issue a refund of $28.98 for the item that got stuck in transit. Would you like me to proceed with the refund?
8:12 PM
You said
HOLD ON
8:13 PM
A
Agent said
Please take your take I will wait
8:13 PM
A
Agent said
take your time*
8:13 PM
A
Agent said
Sorry for the typo error
8:13 PM
You said
SO HOW DO YOU GONA FIX THIS PROBLEM WITHOUT REFUND AND RETURN
8:15 PM
A
Agent said
The only other way to get this fixed other than issuing the refund is that you have to contact the USPS carrier so they can make sure they get the order delivered to you
8:16 PM
A
Agent said
If you don’t want to contact them I can issue the refund of $28.98 without return right away
8:17 PM
A
Agent said
Please be kind enough to let me know how should we proceed?
8:17 PM
A
Agent said
I haven’t heard from you in a while. Are you still there?
8:19 PM
You said
WELL BECAUSE THIS IS YOU MADE THE PROBLME SICNE YOU TELLING ME WHAT TO DO
8:19 PM
You said
HOW ABOUT YOU have to contact the USPS carrier so they can make sure they get the order delivered to ME
8:19 PM
A
Agent said
I would have love to do that for you but being a chat agent we do not have access to contact the carrier otherwise I would have love to do that at the first place so sorry for that again
8:20 PM
You said
ACTULLY I WANTED TO TALK TO HIGHER LEVEL THAN YOU BECAUSE YOU ARE NOT HELPING ME AT ALL
8:21 PM
A
Agent said
Please be kind enough to let me get this sorted for you by making an exception just for you and create a request to the carrier to get the order delivered within 24 to 48 hours and also issue a $10 promo as a token of apology from my end as well
8:22 PM
You said
PLUS I WOULD LIKE TO REFUND AND GET THE ITEM DELIVER FOR ME HOW ABOUT THAT??
8:24 PM
You said
BECAUSE YOU CANNOT CHARGE ITEM WHEN SUPPOSE TO BE ITEM NOT STILL HERE AND I LIKE TO BE 2 OF THEM
8:24 PM
A
Agent said
Sarah I do respect you as a customer and I really want you to waste any of your precious time neither the effort so let me make these exceptions and when you receive your item reach back to us to get the refund for the item as well and if there is anything else you want me to do I will do that with honor and pride
8:25 PM
You said
$10 promo as a token ANDREFUND AND GET THE ITEM DELIVER FOR ME HOW ABOUT THAT??
8:25 PM
You said
NOT refund for the item BUT ONLY REFUND THE MONEY BACK AND GET THE ITEM DELIVER FOR ME HOW ABOUT THAT??
8:25 PM
8:26 PM
You said
IF YOU CANNOT DO THAT I NEED TO CHAT WITH YOUR BOSS
8:27 PM
You said
AND $10 promo as a token AS WEKK
8:27 PM
You said
WELL
8:27 PM
You said
I WANT BOTH
8:27 PM
You said
$10 promo as a token REFUND THE MONEY BACK AND GET THE ITEM DELIVER FOR ME
8:28 PM
You said
$10 promo as a token AND REFUND THE MONEY BACK AND GET THE ITEM DELIVER FOR ME
8:28 PM
A
Agent said
Yes absolutely I will issue the promo of $10 as apology and create a request to the carrier to get the order delivered and once you receive the order you can reach back and we will refund you the money as well If not that then please let me know so I can check the availability of the supervisor and get you connected to them right away
8:28 PM
You said
BECAUSE I YOU NOT GOING TO CALL THAT CARRIER THAN I WILL TALK TO YOUR AGENT AND GET FIRE YOU
8:28 PM
You said
AND I WANTED TO KNOW WHEN IS 24 TO 48 HOURS IS DAY
8:29 PM
A
Agent said
So you will be getting the order before 8pm of March 18th
8:30 PM
A
Agent said
Now just let me know should I proceed with promo and request for delivery or get you connected to the supervisor
8:31 PM
You said
PLEASE
8:31 PM
You said
BUT BEFORE YOU DO THAT
8:31 PM
You said
YOU SAID MARCH 18 DOES THAT MEAN MONDAY??
8:31 PM
You said
DAY AFTER TOMMOROW??
8:31 PM
A
Agent said
Yes Monday till 8pm
8:32 PM
You said
OK
8:32 PM
A
Agent said
So I should proceed with the promo and delivery request right away?
8:32 PM
You said
PLEASE
8:32 PM
A
Agent said
Thanks a lot for being so cooperative I have issued the promo and created the request for the delivery as promised and please let me know is there anything else you want me to do so I can do that right away
8:33 PM
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